All Souls Carols

No, there is no need to book. 

Entry is free and on a first-come, first-served basis. Unfortunately you will not be able to reserve a seat. Groups should join the queue and enter together. 

A small number of our services will include British Sign Language (BSL) interpretation. Spaces at these services can be booked by visiting carolservice.com/bsl

We recommend arriving at least 45 minutes before the service begins to join the queue. The doors will open 30 mins before each carol service starts, and the queue then moves quite quickly.

You can still watch the service outside and join the singing.

If the church reaches capacity, you will be invited to wait for the next service or join the carol service outdoors, where the entire service is shown live on a giant screen next to the church. You’ll still be able to sing along, hear the message, and enjoy complimentary hot Christmas punch and mince pies.

Our services take place whatever the weather, so we recommend dressing appropriately for the conditions when waiting in the queue or watching the outdoor service.

Let one of our queue marshals know on arrival if you have a disability, medical condition or mobility issue, which means you can’t stand for long periods of time.

Each service lasts 60 minutes.

This includes traditional Christmas carols for everyone to sing, performances from our musicians, Bible readings telling the Christmas story, and a short talk explaining why the birth of Jesus still matters today.

Complimentary non-alcoholic Christmas punch and mince pies will be served after the services. Unfortunately, we are unable to cater for specific food allergies. Food served may contain allergens, and we cannot guarantee the absence of cross-contamination.

Please note: This event includes theatrical haze, flashing lights, incense and loud sound effects.

All Souls is wheelchair accessible and has a limited number of spaces available for wheelchair users. Please contact us in advance to reserve a spot: hello@carolservice.com

A hearing loop is available for those who use compatible hearing aids, and our services on 12th and 13th December, at 3:30pm and 5:30pm, will include British Sign Language (BSL) interpretation. To book space at these services, please visit carolservice.com/bsl

Assistance dogs are welcome throughout the church.

For those who have visual impairment, copies of the service order, readings and words for the carols are available in large print. Please ask a steward inside the church.

If you have specific accessibility or sensory requirements, please contact us in advance and we’ll be happy to advise: hello@carolservice.com

Yes.

Our carol services are family-friendly, and we’re sure that children of all ages will enjoy the lights, sounds and Christmassy atmosphere. We’ll also have activity sheets on offer for the younger members of our audience – ask a steward on your way in.

You’re welcome to bring a buggy, although due to the large numbers attending and limited space inside the church, you will be asked to leave it in a designated area during the service. Unfortunately our lift needs to be kept clear for wheelchair access, so please ask a steward if you need help carrying your buggy up the stairs.

Toilets and baby changing facilities are available.

Toilet facilities, including accessible toilets and baby changing facilities, are available within the church building.

We are not able to provide a cloakroom or luggage storage facility. For security reasons, large suitcases and bulky items are not permitted inside the church.

If you lose an item during your visit, please speak to one of our stewards before you leave. Alternatively, contact us and we’ll do our best to locate your item: hello@carolservice.com

The safety of our visitors is important to us. Security staff and stewards will be present throughout the event, and bag checks will be carried out as you enter the building. We appreciate your patience and cooperation.

Yes.

To help everyone enjoy the experience we ask that photography and filming are kept to a minimum during the service itself, but you are welcome to take photos or videos before and after the service. Don’t forget to tag us on social media! @allsoulslp

Our services are streamed live outside the church and there may be photography and filming at some services. By attending, you may appear in the livestream and in future publicity.

While our carol services are completely free to attend, a voluntary cash collection will be taken during the service where you are able to make a donation if you wish. Details of how the donations are used will be given by the leader as well as available in the order of service. There is absolutely no obligation to give.

For security reasons, the following items are not permitted inside the church:

• Large suitcases and bulky items
• Pets, with the exception of assistance dogs
• Weapons, and other items that could be considered dangerous (including knives, glass, personal safety sprays and chemicals)

To keep everyone safe, security staff and stewards will be present throughout the event, and bag checks will be carried out as you enter the building. We appreciate your patience and cooperation.